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Query Label Map

Defines which tables should be queried during phone number lookups, and which fields should be used to create the labels in the CTI user interface.

Query Label Map

CTIAppSFConfig4.png

This field defines which objects should be queried during phone number lookups, and which fields should be used to create the labels in the CTI user interface. It consists of a list of items, separated by a pipe (|) character.

Each item in the list consists of the Object name, followed by a colon, followed by a comma separated list of the fields that will be placed in the label (separated by spaces), should an object of that type match.

In ABNF the syntax for this field is:

QueryLabelMap := item(pipe item)*
item := objectname colon fieldlist
fieldlist := fieldname(comma fieldname)*
pipe := "|"
colon := ":"
comma := ","
objectname := <salesforce object name>
fieldname := <name of valid field within the associated object>

Note - the phone fields to search do not have to be specified in this list. All phone fields in the associated objects will be searched.

Default - Account:Name|Contact:FirstName,LastName

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