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Natterbox

Time

  • Available in Call Policies.

This Component provides the ability for you to re-route calls in your call flow based on time rules. These include rules based on time of day, dates and days of the week. You can choose to use one or more of these rules in combination to achieve granular time based routing.

PortalPoliciesFeatureRulesTime.PNG

You may use this rule to identify Morning and Afternoon periods to perhaps provide a more personalised greeting to your customers. In order to achieve this, you will simply create two Time Based rules and insert them into a Rule Feature. Which ever one fires, will route the call to a suitable Speech Component.

Configuration

PortalPoliciesFeatureRulesTimeDetail.PNG

Property Example Description
Date 2016-12-24 and 2016-12-31 If you want to specify a Date Range to check for, then select Between or Not Between from the Date dropdown. When you have selected one of these options, you can then specify a Start and End Date. If you are not concerned about a Date Period, then simply select All.
Time 22:00 and 08:00 If you want to specify a Time Range to check for, then select Between or Not Between from the Date dropdown. When you have selected one of these options, you can then specify a Start and End Time. Note that the times must be specified in 24 hour clock notation, e.g. 09:00 and 17:00. If you are not concerned about a Time Period, then simply select All.
Days   If you only want the rule to trigger on certain days, check the days you want. Note that if you leave all the checkboxes unchecked, that will be treated as though you have selected all days.
Timezone Europe/London By default, the rule will be applied base on your current time zone, but if you wish, you can change the time zone so that the time and days you specified will be tested based on the time in the specified time zone.
Override Caller ID Name Morning Policy You can override the Caller ID Display name for the call when it is routed to a connected SIP Phone. This allows you for example, to display the word Morning Policy on a phone if you have detected that the call is coming through during morning hours.

 

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